FAQs

Do you test on Animals?

No, we do not test on animals.

What does SPF rating mean?

SPF stands for Sun Protection Factor.

Can I use my own formula?

Yes, you can use your own custom formula. Call for details.

Do you offer custom lip balm flavors?

Yes, we have many flavors to choose from or can custom match a special flavor.

Do you offer all natural or petroleum products?

We offer a wide range of lip balm products including natural and petrolatum based products.

What is lead time on production for stock orders?

7-10 business days is normal production time. Call for lead times on custom orders.

What are the minimums?

250 pcs. is the minimum number of units per stock flavor per product. Contract packaging order minimums will be higher.

Can I get rush orders?

We can expedite your stock order in 3 business days for an additional cost of $25.00. Custom orders do not have rush privileges.

Will you split ship my order?

Yes, the cost is $3.75 package per location.

Do you provide labeling and packaging assistance?

Yes, we make many of our labels right here in house or special jobs can be sent out to third party vendors. We can package your product in blisters, single item or many item POP displays.  Call for custom pricing.

In what format can I send my artwork?

Files in Adobe PDF files, Adobe Illustrator files up to and including CS5 and EPS files are accepted. EPS files are preferred with all fonts converted to outlines. No clipping masks should be applied. All art must stay within the outer dashed line of the template.  If you are sending multiple designs, you must send each design or version individually in its own file to avoid manipulation errors.

Do you send label proofs prior to printing them?

Yes, we will send you a PDF proof for your approval prior to printing. If you would like a press proof for color match purposes, there is a $75 charge. We strongly recommend doing this if an exact color match is important to you. Each computer monitor and printer interprets color differently and may not exactly represent the actual color of the digital printer. The only way to be sure is to have the press proof.

How will my order be shipped?

Typically we ship by UPS on your account. Large orders may go out via freight.

Will you blind ship my order?

Yes, with third party billing.

What is the point of origin of the product?

All products are made in the USA right here in our Saukville, WI plant.

What payments do you accept?

For your convenience, we accept a company check, Visa, MasterCard and American Express.

What is your return policy?

We hope you are satisfied with every purchase you make with Alliance Packaging Group, Inc.  We believe strongly in our products and their quality. If you are not pleased with your purchase, please contact one of our helpful customer service representatives.